We’re here to help you find the right care.
Even when things feel difficult, there is always a way forward.
1. Contact us
Call, email or use our online form, whatever feels easiest for you. We’ll answer your questions and explain how we can help, with no pressure to make a decision.
Phone: 01284 330379
2. Tell us what you need
We’ll take the time to understand your situation, what matters to you and what kind of support you are looking for. You can take your time and talk things through with your family before deciding.
3. Meet with you
When you’re ready, we’ll visit you at home at a time that suits you. We’ll listen to your wishes, routines and preferences, and talk about what would work best for you.
4. Create your care plan together
Together, we’ll create a clear, personalised plan based on what you have told us. It will explain how you want to be supported, so our team knows what matters to you and how you like things done
5. Meet your care team
We’ll introduce you to the people who will support you. Wherever possible, we’ll keep your care team consistent, because familiar faces help build trust and help you feel safe and comfortable.
6. We stay connected
Our support doesn’t stop once your care begins. We’ll keep in touch, listen to your feedback and make changes when needed. You’ll always have someone you can talk to and know that you will be heard.
